Our return policy is valid for 30 days from the date of purchase. To qualify for a return, items must be unused, in their original condition, and packaged as received.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts, for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:
Check your bank account to confirm the refund hasn’t been received.
Contact your credit card provider, as it may take several business days for the refund to be officially posted.
Reach out to your bank, as processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at support@neoterric.com, and we’ll be happy to assist you further.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@neoterric.com, and send your item to: NDN Fulfillment Services, c/o Neoterric, 1236 NW 5th Street, Oklahoma City, OK 73106
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should mail your product to: NDN Fulfillment Services, c/o Neoterric, 1236 NW 5th Street, Oklahoma City, OK 73106
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NDN Fulfillment Services, c/o Neoterric, 1236 NW 5th Street Oklahoma City, OK 73106