We want you to feel confident in your learning journey with Neoterric. If you are unsatisfied with your course purchase, you may request a full refund within 30 days of purchase, provided you have not completed more than 25% of the course content.
To request a refund, please email us at support@neoterric.com with your order details. Once approved, your refund will be processed back to your original payment method.
Important Notes:
- Refunds cannot be granted after 30 days.
- Refunds will not be granted if more than 25% of the course has been completed.
- Bundle and promotional purchases are subject to the same 30-day / 25% completion policy.
- Refunds are offered in good faith to reduce chargebacks and ensure a positive experience for all learners.
At Neoterric, our goal is to provide accessible, science-driven education that empowers pet parents and veterinary professionals. If you’re not satisfied, we want to make it right.